RETURN POLICY

Return and Exchange Policy

Thanks for shopping at ecstacystore.com If you are not entirely satisfied with your purchase, we are here to help.

Exchange

Our exchange policy lasts 7 days. We have free one time exchange service. The items can only be exchanged for a similar value item.

NO EXCHANGE/RETURN applicable for customized products.

If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange or return. 

To be eligible for an exchange:

• Your item must be unused and in the same condition that you received it;
• The item must b unwashed & in original condition with price tag.
• It must also be in the original packaging including the box.
• Any applicable difference in cost must be paid accordingly.

Refunds

Unfortunately we do not prefer refunds for the return unless it is any mistake from our side such as receiving wrong or damaged item. 

But if the customer insists, in exceptional cases we may review the item & the refund is initiated with a deduction of 28 dirhams as a shipping & order cancellation charges. 

An option to avail the return credit in the form of a gift card is also available should the customer wishes to redeem the the credit in a later point of time. Gift cards are only valid for 6 months upon issue.

If you have any questions on how to return your item to us, contact details are given in contact us section.