REFUND POLICY

Return and Refund Policy

Thanks for shopping at ecstacystore.com If you are not entirely satisfied with your purchase, we are here to help.

Exchange

Our exchange policy lasts 7 days. No exchange/return applicable for customized products. Shipping back charges would be deducted. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange:

• Your item must be unused and in the same condition that you received it;
• The item must not be washed; and
• It must also be in the original packaging including the box.
• Shipping back charges apply.

Exchange will be ineligible if:

• The purchased item is not in its original condition, is damaged or missing parts for reasons not due to our error; or
• Any item that is returned more than 7 days after delivery.
• Customized item or sale item cannot be exchanged.

Returns

You have 7 calendar days to return an item from the date you received it. Your item must be in the original packing. Your item needs to have the receipt or proof or purchase.

Refunds

Unfortunately we do not provide any cash refunds for the return unless it is any mistake from our side such as receiving wrong or damaged item. The items can only be exchanged for a similar value item.

An option to avail the return credit in the form of a gift card is also available should the customer wishes to redeem the the credit in a later point of time. Gift cards are only valid for 6 months upon issue.

If you have any questions on how to return your item to us, contact details are given in contact us section.